DATA PROTECTION & PRIVACY
Thank you for using the services of Social Hardware International Pvt. Ltd. (“Social Hardware”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with it. If you do not agree with our policies and practices, please do not use our Services. We are a company incorporated in India and subject to applicable Indian laws. Depending on where you are located, additional local data protection laws may also apply.
We collect information about you in the following ways:
We may collect personal information that you provide directly to us, including but not limited to:
Currently, orders cannot be placed directly through our website. If we process payments in connection with offline orders or contracts, payment information (such as bank account details, UPI details, or limited card data) may be collected and processed through secure third-party payment processors or banking channels. We do not store full payment card details on our own systems unless strictly necessary and permitted by applicable law.
When you visit or interact with our website, we may automatically collect certain technical and usage information, such as
This information helps us understand how visitors use our website and improve its performance, content, and security.
We may use cookies, web beacons, pixels, and similar tracking technologies (“Cookies”) to collect and store certain information when you visit our website. Cookies are small text files that are placed on your device. They may contain an anonymous unique identifier and help us:
You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if certain cookies are disabled.
We use the information we collect for the following purposes, as applicable:
To provide and operate our Services: Responding to your enquiries, requests for quotations, or technical support questionsCommunicating about your projects, orders, or service engagements
To improve and develop our Services: Monitoring and analysing usage, performance, and trendsDeveloping new products, features, and capabilities related to our robotics solutions
To communicate with you: Sending you technical notices, updates, and administrative messagesProviding information about our products, services, events, and promotions that may interest you, in accordance with applicable law and your communication preferences
To ensure security and prevent misuse: Detecting, investigating, and preventing fraudulent transactions, unauthorised access, security incidents, and other malicious or unlawful activitiesProtecting the integrity and security of our systems, website, and Services
To comply with legal and regulatory obligations: Responding to lawful requests and legal processesComplying with applicable laws, regulations, tax requirements, and industry standards
For other purposes with your consent: Any additional purposes that we disclose to you at the time of collection and for which you provide your consent, where required by law
We process personal information only where we have a lawful basis to do so, which may include your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate business interests (such as operating and improving our Services).
We implement appropriate technical and organisational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include, as appropriate:
We retain your personal information only for as long as necessary to:
When personal information is no longer required, we will take reasonable steps to delete or anonymise it.
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
Service Providers and Partners: With trusted third-party vendors, contractors, and service providers who assist us in operating our website, conducting our business, or providing services to you (for example: hosting providers, analytics services, email delivery services, customer support tools, payment processors, logistics partners). These third parties are authorised to use your information only as necessary to provide services to us and are obligated to maintain confidentiality.
Business Transfers: In connection with any merger, acquisition, restructuring, sale of assets, financing, or similar corporate transaction involving Social Hardware International Pvt. Ltd., your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.
Legal and Regulatory Requirements: When required to do so by law, regulation, legal process, or governmental request; or when we believe in good faith that disclosure is reasonably necessary to:
With Your Consent: With your explicit consent or at your direction, we may share your information with other third parties for specific purposes that we disclose to you at the time.
Depending on your location and applicable law, you may have certain rights regarding your personal information. Subject to legal limitations, these may include:
Right of Access: To request confirmation of whether we process your personal data and to obtain a copy of that data.
Right to Rectification: To request correction of inaccurate or incomplete personal data.
Right to Deletion (Erasure): To request deletion of your personal data, subject to legal and contractual restrictions.
Right to Restrict Processing: To request that we limit the processing of your personal data in certain circumstances.
Right to Object: To object to our processing of your personal data, particularly where we rely on legitimate interests or for direct marketing.
Right to Data Portability: To request a copy of certain personal data in a structured, commonly used, and machine-readable format and to request that we transfer it to another controller, where technically feasible.
Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the contact details provided in Section 9 below. We may need to verify your identity before responding to your request. We will respond within a reasonable timeframe and in accordance with applicable law. You also have the right to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in those communications or by contacting us directly. Please note that even if you opt out of marketing messages, we may still send you non-promotional communications related to your interactions with us (e.g., responses to enquiries, service announcements).
As mentioned in Section 1.3, we use Cookies and similar technologies on our website. The types of cookies we may use include:
Essential Cookies: Required for the website to function properly (e.g., to remember your cookie preferences, or ensure core features work correctly).
Analytics and Performance Cookies: Help us understand how visitors interact with our website, which pages are most visited, and how we can improve the user experience.
Functional Cookies: Enable additional functionality and personalisation, such as remembering your preferences or settings.
You can control or delete cookies through your browser or device settings. Disabling cookies may affect some functionalities of our website.
Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Social Hardware International Pvt. Ltd.
Any information you provide to third parties is governed by their privacy policies and not this Privacy Policy.
Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from individuals under 18 years of age.
If you believe that a child under 18 has provided us with personal information, please contact us using the details below. If we become aware that we have collected personal information from a child under 18 without verifiable parental consent, we will take steps to delete such information as soon as reasonably practicable.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:
Social Hardware International Pvt. Ltd.
8, 34/4, 3rd Cross Rd, Pragathi Layout, Veerannapalya, Sadhyagappa Layout, Bengaluru, Karnataka 560045, India
Phone: +91 93535 86240
Email: info@integrarobotics.in
If applicable under your local laws, you may also have the right to lodge a complaint with a data protection authority or relevant regulator in your jurisdiction.
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes have been posted will constitute your acknowledgment of the revised Privacy Policy and your agreement to be bound by it.